Returned Materials Authorization (RMA)

CustomChill, Inc. hopes you never need to return your product. But should it be necessary, we would like to service you as quickly as possible. Please complete this RMA request form. You will receive a response from customer service with an RMA number and instructions.

Instructions:

• Please complete the form below with your information
• When you have completed the form hit Submit
• You will receive a phone call or email with an RMA
• PLEASE package the unit in its original container if possible, protect the unit from shipping damage.
• We will repair and return any item in warranty, or we will notify you of the cost to repair if the unit is no longer covered by out warranty.
• See our Return Policy below for complete details.
• Check our Warranty page for warranty details.

RMA Request Form

RETURN POLICY

All products or parts returning to CustomChill, Inc., whether for warranty consideration, repair, restocking, etc.  require a Return Material Authorization number (RMA#)

Customer must first contact CustomChill, Inc. Customer Service Department at:
Phone: (215) 676-7600 or Fax: (215) 676-0252 and have the following information available:

1. CustomChill model, part and serial numbers, along with product description.
2. CustomChill sales order #, customer PO# and shipment date of original order.
3. Reason for Return. For warranty claims, a detailed failure analysis is required.
4. Contact name, phone and fax numbers.

• All returns should be packed securely (in original shipping carton and packing where possible) to prevent shipping damages.

• All shipping cartons must have the RMA# clearly marked in large bold numerals on the outside of the box.

• All returns must be sent in freight prepaid. Collect shipments will be refused.

• In some causes such as warranty consideration, it may be necessary to have someone qualified discuss the failure in detail with our technical staff, before we can issue and RMA#.

• After an RMA# is assigned, we ask that the Customer give us an approximate arrival date of the return to our factory.